Shipping policy
Effective Date: August 2026
Important Information
At ToviaCase, we work closely with our shipping partners to ensure every order is handled safely and efficiently.
All carriers comply with applicable transportation and safety regulations to provide reliable delivery services.
Shipping operations are currently functioning normally. We recommend using a residential address whenever possible to help avoid delivery delays.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and shipment details.
We appreciate your patience and understanding as we work to deliver your order as quickly and safely as possible.
Order Processing
Orders are processed within 1–5 business days after your order has been confirmed.
Business days do not include weekends or public holidays.
Once your order has been shipped, you will receive an email containing your tracking information.
Estimated Delivery Times
United States, Canada, Australia & New Zealand
Premium Shipping
7–14 Business Days
Free Shipping
14–21 Business Days
Europe & United Kingdom
Premium Shipping
7–21 Business Days
Free Shipping
15–41 Business Days
Asia
Premium Shipping
11–28 Business Days
Free Shipping
16–45 Business Days
South America
Premium Shipping
11–28 Business Days
Free Shipping
16–45 Business Days
Additional Information
Many shipments arrive earlier than the estimated delivery times. In some cases, customers receive their orders within approximately 10 business days, depending on the destination and carrier performance.
If you require expedited shipping or have special delivery requirements, please contact us before placing your order.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
ToviaCase is not responsible for delivery issues resulting from incorrect information supplied by the customer, including:
Incorrect or incomplete shipping addresses
Incorrect recipient names
Missing apartment, suite, or unit numbers
If you notice an error after placing your order, please contact our support team as soon as possible.
If the order has not yet been shipped, we will do our best to update the shipping address.
If the shipment has already been dispatched, we will assist in coordinating with the shipping carrier whenever possible. Additional shipping charges may apply depending on the circumstances.
Shipping Delays & Tracking
Delivery estimates are provided for guidance only and are not guaranteed.
Occasionally, shipments may experience delays due to:
Customs inspections
Severe weather
Public holidays
Carrier operational delays
Other circumstances beyond our control
Tracking information may require 24–72 hours after shipment before becoming active.
If your tracking number does not immediately display updates, we recommend checking again later.
If your order has not arrived within the estimated delivery timeframe, please contact our support team, and we will gladly investigate your shipment.
Contact Information
ToviaCase
Operated by: My Store - entity
Address
112 Kenneth Road
Manly Vale NSW 2093
Australia